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No payments are collected at present. This policy will apply to purchases made after online purchase opens.
Full refund within 3 days
If you are not happy with VIP, you can request a full refund within 3 days of a payment, including a renewal payment. No reason is needed.
- In the extension, open Membership and request a refund.
- Or email support@dooo5.com with the payment date or the Paddle order number.
Refunds are issued by Paddle, our reseller and Merchant of Record, to your original payment method — we cannot pay refunds directly. Once approved, a refund is normally processed within 14 days; card refunds usually reach your account in 3–5 working days.
When a refund is issued, the VIP time paid for by that payment is removed — the VIP code delivered for it no longer carries that time — and the subscription is cancelled, so you will not be charged again.
After 3 days
Later requests are handled under Paddle’s Refund Policy and applicable law. Paddle may, at its discretion, refund a request made within 14 days of the transaction; this is not guaranteed.
If local consumer law or this policy gives you more rights, the highest level of rights applies, and nothing in this policy limits your mandatory consumer rights. Depending on where you live, you may have a longer right to withdraw or cancel, for example:
- EU, EEA, Switzerland and the UK: 14 days to withdraw from a one-off purchase or the first payment of a subscription. In the UK, each automatic renewal of an annual subscription starts a new 14-day period. The right may no longer apply once you have started using VIP after expressly agreeing to immediate access and to giving up the right to withdraw.
- Turkey and Israel: 14 days.
- South Korea, Brazil, China and Canada: 7 days after delivery.
- Singapore: 5 days after delivery or first access.
Eligible EU customers can also use the online withdrawal button in the Paddle customer portal.
Cancelling your subscription
Cancelling stops future renewals and takes effect at the end of the current billing period; you keep access until then. You can cancel in Membership or at paddle.net. Cancelling does not refund the current period unless you also request a refund.
Payment problems and chargebacks
If something does not work, please contact us first — we will try to fix it or refund you.
On card statements, charges appear as “PADDLE.NET* DOOO5”; PayPal payments appear as “PAYPAL *PADDLE.NET”.
Please contact us or Paddle before disputing a charge with your bank. While a chargeback is being reviewed, VIP access may be suspended.
Contact
Operator: Dooo5 (individual developer)
Support: support@dooo5.com
Privacy: privacy@dooo5.com